{"id":3796,"date":"2010-04-22T08:30:26","date_gmt":"2010-04-22T15:30:26","guid":{"rendered":"http:\/\/www.alephnaught.com\/Blog\/?p=3796"},"modified":"2010-04-24T08:07:42","modified_gmt":"2010-04-24T15:07:42","slug":"facebook-connect-without-an-sla-can-you-trust-it-with-your-business-2","status":"publish","type":"post","link":"https:\/\/www.alephnaught.com\/Blog\/2010\/04\/22\/facebook-connect-without-an-sla-can-you-trust-it-with-your-business-2\/","title":{"rendered":"Facebook Connect: Without an SLA, can you trust it with your business?"},"content":{"rendered":"<div id=\"content_div-3796\">\n<p>I was just listening to a SpoolCast podcast, &#8220;<a title=\"Permanent Link: SpoolCast: Moving Beyond Static  Forms with Luke Wroblewski\" rel=\"bookmark\" href=\"http:\/\/www.uie.com\/brainsparks\/2010\/02\/11\/spoolcast-moving-beyond-static-forms-with-luke-wroblewski\/\">SpoolCast: Moving Beyond Static Forms with  Luke Wroblewsk<\/a>.&#8221; Mr. Wroblewski talked about the value of Facebook Connect in speeding up and simplifying the form-based process for registration, especially for social media web sites. This reminded me of a huge issue I just had with Facebook, one that might affect your business&#8217;s ability to work with your customers.<\/p>\n<p>A couple weeks ago, Facebook disabled my account. They didn&#8217;t say why, they provided a link to their Service Level Agreement (SLA) for such situations. There is pretty much no responsibility on Facebook to do anything; they don&#8217;t have to contact you to let you know your account has been disabled, they don&#8217;t have to tell you why, and, worst of all, there&#8217;s no time limit within which they must re-enable your account or even contact you. And, you are required to contact them via email before they will start re-enabling the account.<\/p>\n<p>What this meant is that I couldn&#8217;t use any site requiring Facebook Connect access control for six days.<\/p>\n<p>I bypassed a few purchase opportunities because I couldn&#8217;t access the site &#8211; I hope your company wasn&#8217;t one of them&#8230; And just imagine if my business account was disabled&#8230;<\/p>\n<p>I&#8217;m surprised I haven&#8217;t seen this issue come up on other social networks before; given Facebook&#8217;s desire to be the center of the social network universe, this seems to be at least to be a serious issue.<\/p>\n<p>What do you think?<\/p>\n<\/div>\n<div class=\"translate_block\" style=\"display: none;\">\n<hr class=\"translate_hr\" \/>\n<a class=\"translate_translate\" id=\"translate_button_post-3796\" lang=\"en\" xml:lang=\"en\" href=\"javascript:show_translate_popup('en', 'post', 3796);\"><span>Translate<\/span><\/a><img data-recalc-dims=\"1\" src=\"https:\/\/i0.wp.com\/www.alephnaught.com\/Blog\/wp-content\/plugins\/google-ajax-translation\/transparent.gif?resize=16%2C16&#038;ssl=1\" id=\"translate_loading_post-3796\" class=\"translate_loading colorbox-3796\" style=\"display: none;\" width=\"16\" height=\"16\" alt=\"\" \/>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>I was just listening to a SpoolCast podcast, &#8220;SpoolCast: Moving Beyond Static Forms with Luke Wroblewsk.&#8221; Mr. Wroblewski talked about the value of Facebook Connect in speeding up and simplifying the form-based process for registration, especially for social media web sites. This reminded me of a huge issue I just had with Facebook, one that [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,466],"tags":[759,2384,757,758,637],"class_list":["post-3796","post","type-post","status-publish","format-standard","hentry","category-computer","category-social-networking-computer","tag-criticism-of-facebook","tag-facebook","tag-facebook-connect","tag-social-media","tag-technologyinternet"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p2w3Qj-Ze","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.alephnaught.com\/Blog\/wp-json\/wp\/v2\/posts\/3796","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alephnaught.com\/Blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.alephnaught.com\/Blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.alephnaught.com\/Blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alephnaught.com\/Blog\/wp-json\/wp\/v2\/comments?post=3796"}],"version-history":[{"count":0,"href":"https:\/\/www.alephnaught.com\/Blog\/wp-json\/wp\/v2\/posts\/3796\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.alephnaught.com\/Blog\/wp-json\/wp\/v2\/media?parent=3796"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.alephnaught.com\/Blog\/wp-json\/wp\/v2\/categories?post=3796"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.alephnaught.com\/Blog\/wp-json\/wp\/v2\/tags?post=3796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}